Patient Rep I

Cincinnati Children's

2d•$18 - $22•Remote

About The Position

This is a full-time, remote position within the Scheduling Center Operations department. The role focuses on ensuring patient safety, providing excellent customer service during patient registration, admission, and scheduling, maintaining HIPAA confidentiality, ensuring compliance with regulatory agencies, and supporting the revenue cycle by accurately entering data and recommending system improvements.

Requirements

High school diploma or equivalent
No directly related experience

Responsibilities

Ensures patient safety by identifying the correct patient, identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
Contacts outside representatives to request information or assistance in resolving problems.
Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
Access only information and records necessary to perform the responsibilities of the position.
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
Talks to management to explain system errors or to recommend changes to the system.