Patient Access Rep I
About The Position
Sentara is hiring a Patient Access Representative for a Full Time Day schedule. The Patient Access Rep is responsible for all aspects of the patient registration process. This includes verifying patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service. They will scan important documents such as insurance cards, ID's, Living Wills, and POAs, and verify and enter the patient's demographic and insurance information in the electronic health record. The role involves explaining and completing complex regulatory and compliance documents, adhering to all applicable privacy and compliance standards. Additionally, they will explain and collect co-payments, deposits, and outstanding balances, performing transactions securely. The representative will greet patients and families, answer questions, and ensure patients arrive to the appropriate service area at the right time. Duties may also include scheduling, pre-admission and discharge responsibilities, and providing supervision and patient information updates to families in waiting rooms. Extensive training is provided for entry-level candidates, with opportunities for advancement.
Requirements
- High School Diploma or Equivalent (Required)
- Customer Service OR Data Entry - 2 years (Required)
- Demonstrated proficiency in computer keyboarding skills (Required)
- Interpersonal skills
- Proper grammar, spelling and punctuation
Nice To Haves
- Associate's or Bachelor's degree can be considered in lieu of two years of experience
- Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
Responsibilities
- Verify patient identity and select the correct patient record.
- Review schedules and physician orders to register the patient for the appropriate service.
- Scan important documents such as insurance cards, ID's, Living Wills, and POAs.
- Verify and enter the patient's demographic and insurance information in the electronic health record.
- Explain and complete complex regulatory and compliance documents.
- Adhere to all applicable privacy and compliance standards.
- Explain and collect co-payments, deposits, and outstanding balances, performing transactions securely.
- Greet patients and families, answer questions, and ensure patients arrive to the appropriate service area at the right time.
- Perform scheduling, pre-admission and discharge duties.
- Provide supervision and patient information updates to families in waiting rooms.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus if established system and employee eligibility criteria is met.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
