Patient Relations Specialist
About The Position
You're the person patients remember. Not because you have the right answer every time. Because you make them feel like someone was actually listening. You're good at things that are hard to teach — reading a room, keeping your head when things get busy, making someone feel welcome before they've even sat down. You notice when something's off. You fix it before anyone has to ask. You want a job where that actually matters. Where the front desk isn't just a checkpoint — it's the first impression, the last interaction, and everything in between. At ProMotion Rehab, that's exactly what this role is. We're a physical therapy and fitness practice with five clinics across South Carolina. Our patients come to us dealing with pain, frustration, and often a lot of uncertainty. The person at the front — our Patient Relations Specialist — sets the tone for all of it. We're looking for someone who's genuinely good at this kind of work. If you've been waiting for a place where your skills are seen as essential, not overhead — this might be it.
Requirements
- Stays calm when it's busy and sharp when it matters
- Cares about getting things right — not just getting them done
- Communicates clearly and doesn't let things fall through
- Shows up for the team the same way you'd want someone to show up for you
- Comfortable on the phone, knows how to make someone feel heard in a short amount of time, and understands that a well-handled call can be the difference between a patient who shows up and one who doesn't.
Nice To Haves
- You don't need a specific degree or prior PT experience.
Responsibilities
- Be the first voice patients hear — on the phone, at the desk, and in every message in between
- Enter new patient demographics accurately and on time into our EMR
- Schedule new and follow-up appointments; manage provider capacity and overbooking based on arrival patterns
- Collect payments at time of service and ensure payment methods are on file
- Direct insurance and billing questions to the right people
- Make sure graduating patients leave a review — and leave feeling celebrated
- Keep the front office running: phones, fax, kiosk, scanner, EMR document routing
- Process discharges and keep records current
- Assist with insurance authorizations, medical record requests, and dry needling consent tracking
- Contribute to a clean, organized, well-run clinic
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
