Patient Relations Specialist

ProMotion Sports Medicine and Rehab • Columbia, SC

2d • Onsite

About The Position

This role is at ProMotion Rehab, a physical therapy and fitness practice with five clinics across South Carolina. The Patient Relations Specialist is the first impression, the last interaction, and everything in between for patients who are often dealing with pain, frustration, and uncertainty. The person in this role sets the tone for the patient experience and their skills are seen as essential. The company emphasizes its core values: FUN (bringing energy), EXCELLENCE (getting it right, especially when it's hard), EDUCATION (investing in team growth and expecting curiosity), and COMMUNITY (showing up for teammates).

Requirements

• Stays calm when it's busy and sharp when it matters.
• Cares about getting things right — not just getting them done.
• Communicates clearly and doesn't let things fall through.
• Shows up for the team the same way you'd want someone to show up for you.
• Comfortable on the phone, knows how to make someone feel heard in a short amount of time, and understands that a well-handled call can be the difference between a patient who shows up and one who doesn't.

Nice To Haves

• You don't need a specific degree or prior PT experience.

Responsibilities

• Be the first voice patients hear — on the phone, at the desk, and in every message in between.
• Enter new patient demographics accurately and on time into our EMR.
• Schedule new and follow-up appointments; manage provider capacity and overbooking based on arrival patterns.
• Collect payments at time of service and ensure payment methods are on file.
• Direct insurance and billing questions to the right people.
• Make sure graduating patients leave a review — and leave feeling celebrated.
• Keep the front office running: phones, fax, kiosk, scanner, EMR document routing.
• Process discharges and keep records current.
• Assist with insurance authorizations, medical record requests, and dry needling consent tracking.
• Contribute to a clean, organized, well-run clinic.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed