Patient Relations Specialist

Nulton Diagnostic & Treatment Center•Bedford, PA

3d•Onsite

About The Position

The Patient Relations Specialist is responsible for the day-to-day operations of assigned Nulton Diagnostic and Treatment Center offices and provides support to doctors and therapists. The role involves welcoming and assisting patients and visitors, scheduling appointments, maintaining patient records and accounts, coordinating patient flow, handling calls, collecting co-pays, protecting confidential information, and communicating with providers, community officials, and staff. The position uses electronic medical records and includes scanning and electronic filing. This is a full-time position. The successful applicant must have a high school diploma or equivalent, excellent communication skills, and at least one year of experience working in an office setting. Act 33, Act 34, and FBI clearances must be obtained. Benefits include medical, dental, and vision coverage; a 401(k) retirement plan with matching contributions; paid vacation; and paid holidays.

Requirements

High school diploma or equivalent.
Excellent communication skills.
At least one year of experience working in an office setting.
Must be able to obtain Act 33, Act 34, and FBI clearances.

Responsibilities

Welcome patients and visitors in person and by telephone.
Greet and assist patients, schedule appointments, and maintain records and accounts.
Schedule appointments in person or by phone to support patient satisfaction and provider time.
Keep appointments on schedule by notifying providers when patients arrive.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update patients’ personal and financial information.
Answer the multi-line telephone and document or transfer calls as needed.
Collect and balance co-pays daily.
Maintain the confidentiality of patients’ medical, personal, and financial information.
Make patient reminder calls.
Use electronic medical records.
Scan and electronically file documents.
Communicate directly with doctors, therapists, community officials, and other staff members.