Patient Relations Specialist

Nulton Diagnostic & Treatment Center•Johnstown, PA

About The Position

The Patient Relations Specialist is responsible for the day-to-day operations of assigned Nulton Diagnostic and Treatment Center (NDTC) offices. The position supports doctors and therapists by assisting patients and visitors, coordinating appointments, maintaining records and accounts, and handling administrative and front-office tasks. The role requires excellent communication skills and at least one year of experience working in an office setting. Applicants must have a high school diploma or equivalent and be able to obtain Act 33, Act 34, and FBI clearances. This is a full-time position.

Requirements

High school diploma or equivalent.
At least one year of experience working in an office setting.
Excellent communication skills.
Must be able to obtain Act 33, Act 34, and FBI clearances.

Responsibilities

Welcome patients and visitors in person and by telephone.
Greet and assist patients, schedule appointments, and maintain records and accounts.
Schedule appointments in person or by phone to support patient satisfaction and provider time.
Keep appointments on schedule by notifying providers when patients arrive.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update patients’ personal and financial information.
Answer the multi-line telephone and document or transfer calls as needed.
Collect and balance co-pays daily.
Maintain the confidentiality of medical, personal, and financial information to protect patient rights.
Make patient reminder calls.
Use electronic medical records.
Scan and electronically file documents.
Communicate directly with doctors, therapists, community officials, and other staff members.