Patient Relations Specialist

Azalea Health Innovations • Valdosta, GA

23h • Onsite

About The Position

The Patient Relations Specialist provides Revenue Cycle Management services for Azalea clients and operates under the direct supervision of the Associate Manager, RCM Support. Responsible for delivery of excellent customer service to the patients of Azalea RCM Clients. Explains insurance processing and the revenue cycle of claims to patients to help them better understand any outstanding patient responsibility amounts due to Azalea RCM Clients. Responsible for all inbound RCM-related patient telephone coverage during regular business hours with quick turnaround time responses for voice messages left after hours. Thoroughly verifies identity of persons calling requesting information, maintaining HIPAA compliance and only giving information to those individuals with proper access. Manages patient statement processing and bad debt collections processes for assigned accounts as directed by RCM Account Coordinators. Preparing and submitting documentation (ledgers, patient statements, medical records) on behalf of Azalea RCM Client's patients as requested from approved parties. Completes various tasks related to our Revenue Cycle Management service, including: general data entry into web-based software/applications, medical claim generation and submission, insurance and patient payment processing, report creation and analysis. Responsible for other administrative duties including not limited to: inbound/outbound mail processing, filing, answering phones, faxing, copying, scanning, etc. Demonstrates a good working knowledge of CPT, ICD10, and HCPCS codes as well as remaining current on regulatory coding changes. Maintains HIPAA compliance when handling patient protected health information (PHI). Responsible for other Revenue Cycle Management-related duties, as assigned.

Requirements

• Strong oral and written communication skills
• Excellent computer and internet skills/instincts
• Excellent customer service skills
• Strong attention to detail
• Self-motivated and well-organized
• Demonstrates a good working knowledge of CPT, ICD10, and HCPCS codes
• Maintains HIPAA compliance when handling patient protected health information (PHI)

Nice To Haves

• Interest and/or experience in healthcare administration is a plus

Responsibilities

• Provides Revenue Cycle Management services for Azalea clients.
• Delivers excellent customer service to patients of Azalea RCM Clients.
• Explains insurance processing and the revenue cycle of claims to patients.
• Handles all inbound RCM-related patient telephone coverage during business hours.
• Responds quickly to voice messages left after hours.
• Verifies the identity of callers requesting information, maintaining HIPAA compliance.
• Manages patient statement processing and bad debt collections for assigned accounts.
• Prepares and submits documentation (ledgers, patient statements, medical records) on behalf of Azalea RCM Client's patients.
• Performs data entry into web-based software/applications.
• Generates and submits medical claims.
• Processes insurance and patient payments.
• Creates and analyzes reports.
• Handles inbound/outbound mail processing, filing, answering phones, faxing, copying, and scanning.
• Demonstrates knowledge of CPT, ICD10, and HCPCS codes and stays current on regulatory coding changes.
• Maintains HIPAA compliance when handling patient protected health information (PHI).
• Performs other Revenue Cycle Management-related duties as assigned.

Benefits

• Full medical, dental, vision, and life insurance
• Generous employer sponsored subsidy towards employee's medical insurance premiums
• Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
• Simple Paid Time Off (PTO) options
• Competitive pay and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed