Patient Relations & Sales Partner

NIVA Health • Novi, MI

2h • $50,000 • Onsite

About The Position

This is a patient-facing growth role at the intersection of healthcare, wellness, relationship-building and sales. You'll work directly with patients, helping them navigate NIVA's wellness services while creating meaningful opportunities for enrollment, retention and continued engagement. You'll have clear performance goals, but you'll also have the opportunity to build genuine relationships and make a visible impact on the growth of the clinic. Your Mission is to turn great patient conversations into meaningful growth. You'll be one of the key people connecting patients with the wellness programs and services that may support their goals. That means understanding the person in front of you, identifying opportunities, following through, and making sure patients don't fall through the cracks. You'll own the relationship from the initial conversation through enrollment and ongoing engagement, working closely with providers and clinic leadership along the way.

Requirements

• Experience in sales, wellness, healthcare, aesthetics, fitness, memberships, hospitality, consumer services or another relationship-driven environment
• Successfully guided customers or patients toward purchasing a product, service, membership or program
• Comfortable having conversations about money, value, commitment and next steps
• Confidently ask for the sale without making the interaction feel transactional
• Know how to uncover someone's needs rather than immediately jumping into a pitch
• Naturally personable, energetic and confident
• Build trust quickly and communicate exceptionally well
• Persistent without being pushy
• Take ownership of your pipeline, follow-ups and results
• Enjoy working toward measurable goals and are motivated by performance
• Highly organized and don't need someone constantly reminding you to follow up
• Can handle rejection, setbacks and changing priorities without losing momentum
• Genuinely care about creating a great patient experience
• See sales as helping someone make a decision, not convincing someone to buy something they don't need.
• Can be commercially driven and genuinely patient-centered at the same time.

Responsibilities

• Build relationships that turn conversations into consultations, enrollments and long-term patient relationships.
• Guide patients toward appropriate wellness services and confidently navigate questions, hesitation and objections.
• Own your follow-up pipeline and make sure opportunities are consistently and thoughtfully pursued.
• Stay connected with patients and identify opportunities to support continued engagement and repeat participation.
• Contribute directly to clinic growth through new enrollments, reactivation, referrals and additional service participation.
• Make every interaction feel personal, professional and aligned with the elevated experience NIVA Health aims to provide.
• Become highly knowledgeable about NIVA's wellness offerings so you can confidently educate patients and connect their goals with appropriate services.
• Partner closely with providers, clinic staff and leadership to create a seamless patient journey.
• Support the launch and adoption of new wellness services, programs and campaigns.

Benefits

• $110,000+ (base salary at $50000 + performance-based bonus)
• Performance-based bonus tied to growth and enrollment outcomes
• A high-impact, patient-facing role with a direct connection to clinic growth
• The opportunity to develop your sales and healthcare career within a growing wellness organization
• A collaborative environment with direct access to providers and clinic leadership
• Exposure to an expanding portfolio of wellness and healthcare services
• A culture built around Teamwork, Resilience, Open-Mindedness, Ownership and Positivity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed