Patient Relations Representative

Gastro Health • Birmingham, AL

2d • Onsite

About The Position

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance, No weekends or evenings – Monday thru Friday, Paid holidays and paid time off, Rapidity growing team with opportunities for advancement, Competitive compensation, Benefits package.

Requirements

• A high school degree or GED is required for this position.
• One year of experience in customer service and/or related clinical environment
• Dependability and Punctuality is Required
• Taking Initiative
• Must be able to work between the hours of 8:00 am and 5:00 pm
• Medical terminology knowledge required
• Sitting – 100%
• Computer (input patient info)
• Telephone usage (speaking with patient or referral Physician)

Nice To Haves

• working knowledge of medical terminology is a plus.
• Bilingual (English/Spanish) preferred

Responsibilities

• Accurately and efficiently answering and completing calls that are received from patients, their caregiver, relatives and other members of the healthcare team while providing the highest level of customer service.
• Scheduling patient appointments, prioritizing patients’ health problems according to their urgency.
• Scheduling appointments - Accurate data input of date, time, location and provider name
• High use of Telephone – Answer calls immediately, use of proper telephone etiquette, professional and politeness always
• Remind Caller to arrive 15 to 30 minutes before appointment for completion of paperwork.
• Remind caller of cancellation/no-show policy
• Answer questions and offer other information as requested by the patient
• Direct calls to other departments in a calm demeanor and good judgement dealing with disgruntled patients
• Make reminder calls as requested
• Make rescheduling calls when required
• Understand when to escalate calls to triage nurse/practice manager or physician when necessary.

Benefits

• 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
• Discretionary profit-sharing contributions of up to 4%
• Health insurance
• Employer contributions to HSAs and HRAs
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Voluntary life insurance
• Voluntary disability insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Identity theft insurance
• Legal insurance
• Pet insurance
• Paid time off
• Discounts at local fitness clubs
• Discounts at AT&T
• Tickets at Work that provides discounts on concerts, travel, movies, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED