Patient Relations Representative (Part-Time)
About The Position
New York Plastic Surgical Group (NYPS Group) is the largest and longest-running private and academic plastic surgery practice in the United States. With more than 20 board-certified plastic surgeons practicing across 10+ affiliated offices, ambulatory surgery centers, and over 20 hospitals, NYPS Group provides expert, comprehensive, and compassionate care. Founded in 1948, NYPS Group, a division of Long Island Plastic Surgical Group, is one of the nation’s most well-established plastic surgery practices, offering patients the collective expertise of specialty-trained surgeons dedicated to achieving exceptional outcomes.
Requirements
- Working knowledge of insurance plans.
- Proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, Word)
- Effective communication, interpersonal, organizational, and problem-solving skills
- Detail-oriented, able to multitask, and provide excellent customer service
- High School Diploma or GED required
Nice To Haves
- Spanish or Mandarin language skills are a plus.
- Associate degree in Healthcare Administration, Office Management, or related field preferred.
Responsibilities
- Prepare the office for daily operations and print physician schedules.
- Answer patient inquiries courteously and efficiently by phone, email, or patient portal; schedule appointments for all locations.
- Serve as a liaison between patients, clinical staff, and administrative departments to ensure seamless communication and service.
- Maintain thorough knowledge of all services, treatments, and promotions offered by Deep Blue Med Spa.
- Follow all check-in/check-out protocols and adhere to HIPAA and confidentiality regulations.
- Manage patient registration, update demographic information, create superbills, and process payments (including Brilliant Distinctions points and digital coupons).
- Maintain cleanliness and organization of waiting areas, coffee bars, and office spaces.
- Ensure proper opening and closing of office and satellite locations.
- Participate in departmental meetings, training sessions, and company events (virtually or in person).
- Support administrative functions as needed, including workflow updates and electronic record maintenance when acting as a NexTech Super User.
- Deliver exceptional customer service in all patient interactions, ensuring a positive and professional experience.
- Open/close office, prepare for the day, turn on phone systems, secure office at night, and handle night deposits.
- Confirm appointments and communicate cancellation policies to patients.
- Manage Deep Blue Med Spa product knowledge, inventory, and sales including gift cards and packages.
- Run financial reports, reconcile injectables, and assist with office supply and backbar inventory.
- Scan and distribute super bills, prepare HIPAA documents, and maintain patient paperwork grids.
- Perform additional duties as requested by Satellite Manager or Lead PRR.
Benefits
- Medical, Dental, and Vision Coverage.
- Voluntary Benefits: Options include Aflac (short-term disability, hospital, accident, and cancer coverage), long-term disability, life insurance, and pet insurance.
- 19 PTO days per year, in addition to 8 paid holidays.
- 401(k) plan with a discretionary company match.
- Employee discounts on services and products at Deep Blue Med Spa.
- Additional discounts through PLUM and Work Advantage programs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
