Patient Relations Representative

Gastro Health • Annapolis, MD

2d • Onsite

About The Position

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance, No weekends or evenings – Monday thru Friday, Paid holidays and paid time off, Rapidity growing team with opportunities for advancement, Competitive compensation, Benefits package.

Requirements

• High school diploma
• 2+ years experience in medical practice or similar setting
• Ability to multi-task, organized, and customer service

Responsibilities

• Answer all incoming calls and route them to the appropriate personnel
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from the patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures
• Collect all applicable co-payments, coinsurance, deductibles, or outstanding balances from the patient & post all payments collected.
• Research & assist patients with questions regarding balances including collecting applicable payments.
• Support the care center in areas to include assisting with record requests, managing the fax inbox, and scanning records.
• Other duties as assigned.

Benefits

• 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
• Discretionary profit-sharing contributions of up to 4%
• Health insurance
• Employer contributions to HSAs and HRAs
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Voluntary life insurance
• Voluntary disability insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Identity theft insurance
• Legal insurance
• Pet insurance
• Paid time off
• Discounts at local fitness clubs
• Discounts at AT&T
• Tickets at Work program that provides discounts on concerts, travel, movies, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED