Patient Relations Representative V

Pitt County Government•Greenville - Pitt County, NC

About The Position

The position must have a thorough understanding of all regularly scheduled clinics and their operations. Duties assigned to registration, appointment line, and switchboard staff are managed by the Medical Records Manager and Processing Unit Supervisor based on clinic needs. This position is responsible for clinic registration, client appointment scheduling, client records maintenance, front desk reception, record retention, and general medical record operations within the work unit.

Requirements

Substantive knowledge of office or work unit procedures, methods and practices.
Substantive knowledge of and ability to use correct grammar, vocabulary, spelling, proofreading and office terminology to compose and/or proofread correspondence, reports and materials.
Substantive knowledge of accounting procedures, applicable mathematics and their application in the work environment.
Skill in communicating effectively both orally and in writing.
Considerable ability to record, compile, summarize and analyze data.
Considerable ability to review and process information to determine conclusions, actions or compliance with applicable laws, rules or regulations.
Considerable ability to analyze work situations and interpret program content in making decisions and explaining policies, regulations and programs.
Considerable ability to exercise judgment, discretion and negotiation skills in problem situations.
Ability to learn, interpret and explain policies, regulations and programs.
Ability to independently respond to inquiries and coordinate a variety of resources in acquiring and disseminating information.
Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least three years of office assistant/secretarial experience; or completion of a two-year secretarial science or business administration program with one year of responsible experience as described above; or an equivalent combination of training and experience.