Patient Relations Representative

Gastro Health • Pensacola, FL

3d • Onsite

About The Position

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers a great work/life balance, no weekends or evenings (Monday thru Friday), paid holidays and paid time off, a rapidly growing team with opportunities for advancement, competitive compensation, and a benefits package.

Requirements

• A high school degree or GED is required for this position.
• One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
• Dependability and Punctuality is Required
• Taking Initiative
• Must be able to work between the hours of 8:00 am and 5:00 pm
• Sitting – 100%
• Computer (input patient info)
• Telephone usage (speaking with patient or referral Physician)

Nice To Haves

• Medical terminology knowledge Preferred
• Bilingual (English/Spanish) preferred

Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures
• Request medical records from doctors and hospitals
• Call-in new prescriptions and refills and obtain authorization if necessary
• Obtain lab results including stat requests
• Other duties as assigned

Benefits

• 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
• Discretionary profit-sharing contributions of up to 4%
• Health insurance
• Employer contributions to HSAs and HRAs
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Voluntary life insurance
• Voluntary disability insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Identity theft insurance
• Legal insurance
• Pet insurance
• Paid time off
• Discounts at local fitness clubs
• Discounts at AT&T
• Tickets at Work program that provides discounts on concerts, travel, movies, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED