Patient Relations Representative(Elk Ridge) - Flagstaff University - Family Medicine
About The Position
The Patient Relations Representative supports Elk Ridge Community Health’s mission to provide comprehensive, quality health care that is affordable and accessible. The role greets and checks in patients, monitors the patient portal, verifies or updates demographics and insurance, obtains referral information and related health records, and enters information into the electronic health record and practice management system. The representative schedules appointments, supports patient check-out and follow-up scheduling, collects patient financial obligations, prepares deposit slips for the current business day, and explains relevant insurance benefits to patients and family members within HIPAA-compliant parameters. The position also handles calls, messages, mail, scanning and document workflows; coordinates multiple provider schedules; supports other office functions such as insurance follow-ups and referrals; and maintains current knowledge of local and organizational programs. The representative is expected to follow instructions and organizational communications, keep required employee health immunizations and annual training current, and maintain a clean, safe, hygienic work environment in compliance with organizational policies and Joint Commission Certification requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- High school diploma or GED.
- 7–11 months of experience in data processing, clerical/administrative work, or equipment operation.
- A current, valid Level I fingerprint clearance card in good standing, or application for one within seven working days after beginning employment.
- Reliable transportation capable of meeting organizational operational reassignments during the workday.
- If driving during work hours, a valid driver's license and compliance with Arizona vehicle insurance requirements.
- Ability to follow verbal and written instructions and maintain company email and correspondence.
Nice To Haves
- Certification in data processing, clerical/administrative work, or equipment operation.
- Bilingual English/Spanish ability to speak, read, and write in both languages.
- An equivalent combination of education and experience may be considered if directly related to the job's functions and responsibilities.
Responsibilities
- Greet and check in patients; monitor and respond to the patient portal.
- Verify and update patient demographics and insurance documents, secure referrals, and enter data and changes into the EHR/Practice Management System.
- Scan documents daily and follow the current scanning workflow to support quality patient care.
- Schedule telehealth appointments, appointments with internal specialties, and patient follow-up appointments.
- Answer phones, make appointments, direct calls to appropriate parties, and take messages for providers and clinic staff.
- Check out patients, collect their financial obligations for services rendered, and prepare deposit slips for the current business day's activities.
- Explain pertinent insurance benefits to patients and family members within HIPAA-compliant parameters.
- Sort and distribute mail daily.
- Confirm the accuracy of the responsible provider who will receive documents.
- Verify the accuracy of open tickets by pulling billing charges, holds, and unretrieved charges.
- Provide backup support for other office positions, including insurance follow-ups and referrals.
- Manage details of multiple provider schedules.
- Maintain updated knowledge of local and organizational programs, such as SFS.
- Complete update forms for clinic staff and patients as needed.
- Keep required medical employee health immunizations and annual trainings current.
- Follow verbal and written instructions and consistently review, comprehend, and reply to company email and related correspondence.
- Maintain a clean, safe, and hygienic work environment in compliance with applicable policies and procedures, including infection prevention and control requirements.
- Understand and comply with reporting and other requirements applicable to Joint Commission Certification standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
