Patient Relations Representative - Elk Ridge (Kingman) - Family Medicine

El Rio Community Health Center • Kingman, AZ

2d • Onsite

About The Position

We are looking for a Patient Relations Representative to join our team and be the welcoming face of our organization. In this key role, you’ll ensure a smooth, positive experience for our patients from the moment they arrive to the time they leave.

Requirements

• High School Diploma or GED
• Strong computer and data entry skills
• Previous customer service experience, preferably in a healthcare setting
• Friendly, professional demeanor and excellent communication skills
• Current certification in Basic Life Support (BLS) for health care providers.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Reliable transportation that can meet any operational reassignments of the organization during the workday.
• Possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements (if driving during work hours).

Nice To Haves

• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Responsibilities

• Greet and check in patients with a warm, professional attitude
• Verify patient information, insurance documents, and referrals; update records as needed
• Answer phones, schedule appointments and follow-ups, and relay messages efficiently
• Accurately enter patient information into the database
• Assist with completing patient and clinic forms when necessary

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED