Patient Relations Representative
About The Position
Gastro Health is seeking a Full-Time Patient Relations Representative. This role offers a collaborative team environment, consistent hours (Monday through Friday, no weekends or evenings), paid holidays, paid time off, opportunities for advancement, competitive compensation, and a comprehensive benefits package. Gastro Health is one of the largest gastroenterology multi-specialty groups in the United States, with over 130 locations, and is composed of gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. The company is dedicated to providing outstanding medical care and an exceptional healthcare experience.
Requirements
- High school diploma or GED equivalent
- 2+ years medical administration experience desired
- Bilingual (English/Spanish) required
Responsibilities
- Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers
- Schedule, confirm, and cancel office appointments as patients call in
- Work on referrals and import demographics from patient portal
- Pick up voicemail messages on a daily basis
- Verify patients health plan benefits & obtain authorization, if needed
- Assist patients with questions and/or concerns regarding procedures
- Request medical records from doctors and hospitals
- Call-in new prescriptions and refills and obtain authorization if necessary
- Obtain lab results including stat requests
- Other duties as assigned
Benefits
- A great work/life balance
- No weekends or evenings – Monday thru Friday
- Paid holidays and paid time off
- Rapidity growing team with opportunities for advancement
- Competitive compensation
- Benefits package
- 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
- Discretionary profit-sharing contributions of up to 4%
- Health insurance
- Employer contributions to HSAs and HRAs
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Voluntary life insurance
- Voluntary disability insurance
- Accident insurance
- Hospital indemnity insurance
- Critical illness insurance
- Identity theft insurance
- Legal insurance
- Pet insurance
- Discounts at local fitness clubs
- Discounts at AT&T
- Discounts on concerts, travel, movies, and more through Tickets at Work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
