Patient Relations Rep - Greater Heights

Memorial Hermann Health System • Houston, TX

2d • $16 - $19 • Onsite

About The Position

Memorial Hermann is seeking a Patient Relations Representative for its Greater Heights Hospital location. This role serves as a liaison between patients/families and the hospital, providing a channel for patients to seek solutions to concerns, issues, and unmet customer expectations. The representative will assist patients in interpreting hospital policies and procedures and actively seek resolution to identified problems and concerns. As the first point of contact, this role is a trusted resource and advocate, responding to concerns, resolving issues, explaining policies, and partnering with clinical and support teams to ensure a safe, compassionate, and positive environment. Success requires excellent communication, sound judgment, and the ability to remain calm and professional in challenging situations.

Requirements

• Two (2) years health care experience involving problem solving and high customer contact
• High School Diploma or GED
• Customer service
• Patient advocacy
• Conflict resolution
• De-escalation
• Communication
• Active listening
• Problem-solving
• Relationship building
• Teamwork
• Professionalism
• Time management
• Adaptability

Responsibilities

• Serves as a designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.
• Interprets and explains to patients and families, policies and procedures that affect his/her care and treatment.
• Investigates and actively seeks resolution to problems and concerns identified by patients/families.
• Ensures safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED