Patient Relations Rep II - Front Office - FPG Venice OB

Sarasota Memorial Health Care System•Venice, FL

1d•Onsite

About The Position

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. This position is for the phone room. Answering phones is the primary responsibility.

Requirements

Computer, keyboard and data input skills
Pleasant and professional demeanor
Skill in establishing and maintaining effective working relationships
Demonstrated initiative and self-direction
Ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency
Dependability/reliability
HS EQ: High School Diploma, GED or Certificate

Nice To Haves

Some college or vocational training
A minimum of one (1) year of experience in a physician office
Knowledge of EHR/EMR
Knowledge of medical terminology
Skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access)
A professional, neat appearance with strong oral and written communication skills
Basic knowledge of third party payers

Responsibilities

Patient scheduling
Patient check-in
Checkout
Follow up activities
Acts as a liaison between physician, patient, facility and insurance company
Handles collections of monies from patient at time of checkout
Meets all compliance standards
Observes strict confidentiality in dealing with patients and patient information
Answering phones is the primary responsibility