Patient Relations Rep II - Front Office - FPG Venice OB

Sarasota Memorial Health Care System • Summit, WI

3d • Onsite

About The Position

This position is for the phone room, with answering phones being the primary responsibility. The role involves conducting daily interactions in a way that demonstrates a positive organizational attitude and effectiveness, modeling the organization’s Mission, Vision, and Values. Behaviors and attitude should support the achievement of the system’s goals in Service, People, Finance, Quality, and Growth. Responsibilities include patient-related activities such as scheduling, check-in, checkout, and follow-up. The representative acts as a liaison between the physician, patient, facility, and insurance company, and handles collection of monies from patients at checkout. The role requires meeting all compliance standards and observing strict confidentiality regarding patients and their information.

Requirements

• Computer, keyboard, and data input skills.
• Pleasant and professional demeanor.
• Skill in establishing and maintaining effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
• Dependability/reliability.

Nice To Haves

• Some college or vocational training.
• A minimum of one (1) year of experience in a physician office.
• Knowledge of EHR/EMR.
• Knowledge of medical terminology.
• Skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• A professional, neat appearance with strong oral and written communication skills.
• Basic knowledge of third party payers.

Responsibilities

• Conduct daily interactions demonstrating a positive organizational attitude and effectiveness.
• Model the organization’s Mission, Vision, and Values.
• Support achievement of the system’s goals in Service, People, Finance, Quality, and Growth.
• Perform patient-related activities including scheduling, check-in, checkout, and follow-up.
• Act as a liaison between physician, patient, facility, and insurance company.
• Handle collections of monies from patients at time of checkout.
• Meet all compliance standards.
• Observe strict confidentiality in dealing with patients and patient information.
• Answer phones as the primary responsibility.

Benefits

• Background screening through The Florida Care Provider Background Screening Clearinghouse.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED