Patient Relations Coordinator
Trinity Health•Hartford, CT
•Onsite
About The Position
This person assists Patient Relations by managing the complaint and grievance line for Saint Francis Hospital and provides administrative data entry and distribution support for regulatory data capture. Contribute to overall quality of care by treating all patients with respect and dignity.
Requirements
- Associates Degree and/or equivalent experience with data support and patient relations preferred
- Three (3) years’ experience providing superior administrative support and interpersonal interactions with staff and patients
- Excellent communication skills including verbal and written and implementation of these skills in telephone and interpersonal conversations
Responsibilities
- Prioritize, plan, organize, and manage complaint line
- Document in the patient relations module the complaints and grievances received
- Notify managers of the complaint or grievance timely to begin investigation and resolution process
- Initiate grievance initial letter acknowledging receipt to sender or caller to meet CMS regulations for timeliness
- Provide administrative and clerical support to Quality, Patient Safety, Regulatory Affairs, and Patient Relations
Benefits
- Excellent benefits - starting day 1!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
