PATIENT RELATIONS CONSULTANT, FH - PATIENT RELATIONS

Froedtert • Milwaukee, WI

1d • Hybrid

About The Position

Under the direction of the Director of Patient Relations and with the guidance of the Senior Patient Relations Consultants, the Patient Relations Consultant is responsible for moving complaints and grievances through the CMS structured processes. The Patient Relations Consultant recognizes financial, medical, and legal risks and provides guidance to the multidisciplinary team to investigate and resolve patients' complaints and grievances after patients discharge or visit. Serves as a contact source for patients, families, and significant others when specific concerns or complaints arise. Interacts and collaborates with internal and external clinical and non-clinical departments/organizations to advocate for patients' rights and services. Patient Relations Consultants should be confident in their communication skills and gradually become experts in conflict resolution to assist and/or resolve real-time and post incident investigations to ensure transparent and productive communication between the patient/family member and service team where concern originated.

Requirements

• A minimum of 2 years of hospital/clinic experience is required.
• Ability to prioritize concentration, and pay close attention to details.
• Knowledge and experience with a wide variety of computer programs including Word, PowerPoint, Excel and Outlook.

Nice To Haves

• A minimum of 5 years of hospital/clinic experience is preferred.

Responsibilities

• Moving complaints and grievances through the CMS structured processes.
• Recognizing financial, medical, and legal risks and providing guidance to the multidisciplinary team to investigate and resolve patients' complaints and grievances after patients discharge or visit.
• Serving as a contact source for patients, families, and significant others when specific concerns or complaints arise.
• Interacting and collaborating with internal and external clinical and non-clinical departments/organizations to advocate for patients' rights and services.
• Assisting and/or resolving real-time and post incident investigations to ensure transparent and productive communication between the patient/family member and service team where concern originated.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level