Patient Relations Assistant - Patient Experience - FT Days

University of California, Irvine•Irvine, CA

4d•Onsite

About The Position

The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests. Delivers a high level of customer service, creating a professional and positive first impression. Provides visitor tracking as requested.

Requirements

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must maintain a clean, well groomed, professional appearance at all times
Must demonstrate customer service skills appropriate to the job
Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned
Must be available for occasional travel as needed
Must be able to understand and apply behaviors that are sensitive to diversity of different cultures
Experience with Word and Excel
Excellent written and verbal communication skills in English
Effectively responds to the emotional, distraught and/or difficult behavior of guests
Ability to make quick and sound decisions based on individual situations in order to meet customer needs
Ability to maintain a work pace appropriate to the workload
Ability to establish and maintain effective working relationships across the Health System
Must be able to provide proof of work authorization

Nice To Haves

Prior experience working in a customer service position, preferably in a hospital or clinic setting
Knowledge of medical terminology
Knowledge of University and medical center organizations, policies, procedures and forms
Bilingual in English and Spanish

Responsibilities

Ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests.
Deliver a high level of customer service, creating a professional and positive first impression.
Provide visitor tracking as requested.