Patient Registration Supervisor

UnitedHealth Group•Henderson, NV

7d•$60,200 - $107,400•Onsite

About The Position

This position is Onsite. Our office is located at 3001 ST ROSE PKY. Henderson, NV 89052. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. As part of the UnitedHealth Group family of businesses, we’re a dynamic new partnership formed by Dignity Health and Optum. We’ll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you’re looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you. The Patient Registration Supervisor is responsible for the supervision of the daily operations specific to their unit. The Supervisor oversees and directs work team’s production and performance to insure proper utilization and effectiveness of assigned personnel. They are responsible for defining and delegating team member responsibilities to appropriate personnel to ensure a smooth, accurate workflow. The Supervisor works in tandem with the other department Supervisors to manage the daily production of the Patient Access team and assists in managing the overall operations of the department. This is a full-time position. Employees are required to work during business hours from 3:00 p.m. to 11:30 p.m., Sunday through Thursday. Based on business needs, employees may also be required to work outside of these hours and on weekends. We offer 6-8 weeks of on-the-job training. The hours of the training will be 8:00 am – 4:30pm, Monday – Friday.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of experience in admitting, registration, or medical front office
1+ years of supervisory or management experience
Familiarity with insurances, managed care insurances, and experience working with federal, state, and local agencies
Working knowledge of computer applications
Ability to work full time onsite at St. Rose Dominican Hospital, 3001 ST ROSE PKY. Henderson, NV 89052
Ability to participate in training during the first 6 to 8 weeks, Monday through Friday, from 8:00 AM to 4:30 PM
Ability to work full time, 3:00 p.m. to 11:30 p.m., Sunday through Thursday. Based on business needs, employees may also be required to work outside of these hours and on weekends

Nice To Haves

Hospital Experience within the Emergency room department
Knowledge of the Patient Registration process and the functional workings of the admitting department

Responsibilities

Manages day-to-day and production operations for a team of registrars
Develops procedures to increase departmental accuracy and efficiency through prompt identification and resolution of routine and complex production issues
Assesses, evaluates, and addresses daily workload and queues
Analyzes productivity of registrations compares productivity to capacity plan. Identifies variances and implements proactive solutions to mitigate risk.
Responsible for quality monitoring activities including identifying areas of improvement and plan the implementation of improvement areas
Functions as department’s liaison and contact / resource person for providing client issues and problem resolutions
Incorporate feedback from operational, financial and QA reports to improve performance
Must be engaged with team members to ensure a positive employee work environment.