Bilingual Patient Registration Supervisor

Cabarrus Health Alliance•Kannapolis, NC

5d•Onsite

About The Position

The Patient Registration Supervisor will ensure the smooth and efficient operation of patient registration services within the Clinical Services Division. This position is responsible for overseeing daily workflows, supervising staff, and maintaining high standards of accuracy, compliance, and customer service. The supervisor serves as a working leader, supporting both administrative and clerical functions, while fostering a culture of continuous quality improvement.

Requirements

Completion of high school or equivalent and 4 years of progressively responsible clerical/administrative/office management experience; or completion of a two-year business administration or related program and two years of progressively responsible clerical/administrative/office management experience
Fluent in both written and oral English and Spanish required
Thorough knowledge of standard office practices, procedures, equipment and office assistance techniques
Knowledge of business English, spelling and arithmetic
Ability to follow and policies and procedures
Possess ability to to make arithmetical calculations, and to set up forms and statistical tables
Accurately type at a reasonable rate of speed
Ability to establish and maintain effective working relationships with clients, associates and the general public

Nice To Haves

Supervisory experience preferred

Responsibilities

Supervise daily operations of the Patient Registration team including coaching, mentoring, and performance evaluation of staff
Monitor workflow and patient flow to maintain efficiency including coordination of daily staffing levels or assignments
Ensure compliance with organizational policies, procedures, and confidentiality
Assist with resolution of complex registration issues and patient complaints
Serves as a working supervisor for the Patient Registration team
Serves as Customer Service Ambassador by providing excellent customer service to all patients/clients and visitors who enter the Cabarrus Health Alliance

Benefits

Excellent employer paid health insurance with low out of pocket cost
Retirement pension (NC Local Government Retirement System)
401(k) with match
Dental
Vision
Life
Disability
Paid vacation
Paid sick
13 paid holidays
Floating holiday
New hires start out with two vacation and sick days and begin accruing immediately
Paid parental leave
Paid volunteer hours
Employee assistance program
Tuition reimbursement
Longevity pay
Wellness allowance