Patient Registration Specialist - Bilingual
About The Position
Northwest Michigan Health Services, Inc. (NMHSI), a nonprofit community health center serving communities across Northwest Michigan for over 50 years, is seeking a friendly, detail-oriented English/Spanish Bilingual Patient Registration Specialist for its Traverse City Clinic. This role is crucial for ensuring that English- and Spanish-speaking patients receive welcoming, accessible, and high-quality care from their initial contact with the clinic. The Bilingual Patient Registration Specialist is the first point of contact for many patients and is responsible for patient check-in and check-out, scheduling appointments, verifying insurance, assisting with paperwork, answering phones, and providing a warm, professional experience. This position works closely with providers and clinic staff to ensure efficient, patient-centered care and supports communication with both English- and Spanish-speaking patients.
Requirements
- Fluency in both English and Spanish is required.
- Excellent verbal and written communication skills in both languages.
- Strong customer service, organizational, and multitasking skills.
- Ability to work effectively in a fast-paced healthcare environment while maintaining professionalism and compassion.
Responsibilities
- Register new and returning patients, including entering and updating demographic and insurance information.
- Communicate professionally with patients in both English and Spanish, in person and over the phone.
- Assist patients with registration forms, income updates, enrollment documents, release of information forms, and other required paperwork.
- Direct patients to the appropriate provider or service area.
- Answer phones in a courteous, professional manner and relay messages accurately.
- Schedule medical, dental, and insurance enrollment appointments.
- Make appointment reminder and confirmation calls and fill open appointment slots when cancellations occur.
- Collect copays, fees, and payments at the time of service and accurately record transactions in the practice management system.
- Explain the sliding fee scale, copays, payment expectations, and available services to patients.
- Support patient satisfaction initiatives and contribute to efficient clinic operations as part of a collaborative healthcare team.
Benefits
- Medical coverage through BCBS of Michigan or BCN
- Health Savings Account (HSA) with employer contribution
- Employer-sponsored group term life insurance
- Employer-sponsored short-term and long-term disability insurance
- Employee Assistance Program (available immediately)
- Voluntary life insurance options
- 11 paid holidays
- Generous Paid Time Off (PTO)
- 401(k) with Roth option and employer match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
