Patient Registration Specialist
Northwest Michigan Health Services•Benzonia Township, MI
•$17 - $20•Onsite
About The Position
The Patient Registration Specialist plays an essential role in delivering high-quality customer service and supporting smooth clinic operations. This position is responsible for patient check-in and check-out, scheduling appointments, verifying insurance, assisting with paperwork, answering phones, and providing a welcoming first point of contact for all patients. Working closely with all clinic staff, this role helps ensure efficient, patient-centered care.
Requirements
- Friendly and detail-oriented demeanor
- Ability to provide high-quality customer service
- Proficiency in patient check-in and check-out processes
- Experience with scheduling appointments
- Skill in verifying insurance information
- Ability to assist with patient paperwork
- Competence in answering phones and relaying messages
- Experience with collecting and recording payments
- Understanding of practice management systems
- Ability to explain financial policies to patients
Nice To Haves
- Experience in a healthcare setting
- Familiarity with medical, dental, and insurance enrollment appointments
- Experience with reminder and confirmation calls
Responsibilities
- Register new and returning patients, including entering and updating demographic and insurance information
- Assist patients with forms, income updates, enrollment documents, and release of information forms
- Direct patients to the appropriate provider or service area
- Answer phones in a courteous, professional manner and relay messages accurately
- Schedule medical, dental, and insurance enrollment appointments
- Make reminder and confirmation calls and fill open appointment slots when cancellations occur
- Collect copays, fees, and payments at the time of service and record them in the practice management system
- Explain the sliding fee scale, co-pays, and payment expectations to patients
- Support patient satisfaction and practice management processes as part of the clinic team
Benefits
- Medical benefits through BCBS of Michigan or BCN
- Health Savings Account (HSA) with employer contribution
- Employer-sponsored group term life insurance
- Employer-sponsored short-term and long-term disability insurance
- Employee Assistance Program
- Voluntary life insurance options
- 11 paid holidays
- Generous Paid Time Off (PTO)
- 401(k) with Roth option and employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
