Patient Registration Specialist

TEKsystems•Indianapolis, IN

2d•$16 - $16•Onsite

About The Position

This role is for a Patient Registration Specialist in Indianapolis, IN, working in Emergency, Outpatient, and Inpatient Services. The specialist will be the first point of contact for patients and families, providing support in a fast-paced medical environment. The position involves cross-training to support multiple hospital areas, including the Emergency Department, Outpatient/Clinic Services, and Main Admitting/Inpatient services. Responsibilities include greeting and checking in patients, registering them at the bedside, verifying and updating demographic and insurance information, supporting uninsured patients, locating and verifying patient records in the EMR system, assisting with check-out and scheduling, answering questions related to services, and providing compassionate assistance and accurate information.

Requirements

2+ years of work experience in a customer-facing or healthcare-related role.
Strong technology skills for comfort using EMR systems.
A compassionate, empathetic approach to patient care is most important.
Excellent communication, critical thinking, and de-escalation skills.
A sense of urgency and adaptability in a dynamic environment.

Responsibilities

Greet and check in patients arriving by foot, ambulance, or helicopter.
Register patients at the bedside using portable devices.
Verify and update patient demographics and insurance information.
Support uninsured patients and complete Medicare documentation as needed.
Locate and verify patient records in the EMR system.
Confirm insurance coverage and update demographic details.
Assist with check-out, follow-up scheduling, and charge entry.
Answer questions related to lab, pharmacy, or radiology services.
Support services like lab, radiology, surgery, and inpatient admissions.
Perform bedside registration when necessary.
Provide compassionate assistance and accurate information to patients and families.