Patient Registration Specialist

Gonzaba Medical Group • San Antonio, TX

3d • Onsite

About The Position

This position is to primarily support and assist patients with checking in and checking out, including registration, and completion of coding and charging. The Patient Registration Specialist will greet patients, provide assistance for quick and efficient processing, ensure accurate appointment and insurance information is obtained and relayed, and obtain data for correct billing procedures. They will process the registration of all new patients, collect appropriate fees and co-pays, prepare patient insurance, disability, and claim forms, and balance daily close-outs and prepare bank deposits. This role also involves maintaining eligibility information, assisting walk-ins and urgent care patients, making new patient medical charts, answering routine questions, handling phone calls, scheduling transportation, maintaining a clean front office, and ensuring strict confidentiality following HIPAA rules and regulations. The work environment may be a clinical or office setting within a clinic, with potential exposure to communicable diseases and other conditions common to a clinic environment. Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to the culture and our core values.

Requirements

• Minimum high school diploma or equivalent.
• Ability to communicate in English & Spanish strongly preferred.
• Minimum of one (1) years’ experience in healthcare highly preferred.
• Knowledge of medical terminology with high attention to detail and a propensity for completeness.
• Experience with customer service, scheduling appointments, data entry, and medical insurance.
• Skilled in use of computer/EMR systems.
• Knowledge of Word processing software, spreadsheet software, Internet, and database software.

Nice To Haves

• Medical Office certificate or Graduate of an accredited Medical Assistant, or closely related program, preferred.

Responsibilities

• Greets patients and provides assistance to patients for them to be processed quickly and efficiently.
• Ensures that accurate appointment and insurance information is obtained and relayed to the patient.
• Obtains data on each patient to ensure correct billing procedures.
• Process registration of all new patients to include but not limited to, obtaining all necessary data, verification of insurance coverage as needed, and creation of the patient charts by coding.
• Collects appropriate fees and co-pays at the time of registration. Issues receipts for all monies taken.
• Prepares all patient insurance, disability, and claim forms.
• Follows appropriate cash control procedures.
• Balances all Patient Registration Services close outs and prepares daily bank deposits. May be expected to make bank deposits.
• Balances cash bag at the end of the day.
• Maintains eligibility information in the computer system.
• Assists walk-ins and urgent care patients in obtaining appointments.
• Makes and distributes new patient medical charts.
• Assists patients with routine questions.
• Answers incoming phone calls.
• Schedules transportations.
• Maintains a clean and professional front office area.
• Maintains strict confidentiality following all HIPAA rules and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED