Patient Registration Specialist
About The Position
The Patient Registration Specialist plays a pivotal role at CBH, responsible for ensuring accurate financial arrangements and facilitating payment processes for patients. This role involves meeting with patients and their families to confirm insurance benefits, discuss and collect financial responsibility, and determine financial eligibility. The specialist will coordinate and ensure current and accurate patient account data is communicated effectively across departments. They will navigate discharge planning to minimize non-payment risks, provide ongoing patient benefit information for the next level of care, and coordinate the finalization of financial arrangements. Additionally, the role involves assisting patients facing hardships by obtaining necessary documentation (e.g., bankruptcy discharges, death certificates, hardship applications, Medicaid, supporting documentation) and utilizing Equifax reports to demonstrate inability to pay. The specialist will diligently follow up on all payment plans to ensure accounts are current, document benefits and received payments by notating patient accounts, and scan all signed documentation into patient accounts. Additional duties may be assigned by management.
Requirements
- High School graduate or equivalent required
- Minimum of 1 year experience in a hospital business office setting
- Cash collection experience preferred
- Experience interpreting insurance coverage plans, copayments, and deductible schedules
- Working knowledge of managed care, commercial, and governmental plans preferred
Nice To Haves
- College degree preferred
- Preferably in psychiatric services
- Experience interpreting insurance coverage plans, copayments, and deductible schedules; specifically working knowledge of managed care, commercial, and governmental plans preferred.
Responsibilities
- Ensure accurate financial arrangements and facilitate payment processes for patients.
- Meet with patients and their families to confirm insurance benefits and discuss/collect the patient's financial responsibility.
- Determine financial eligibility.
- Coordinate and ensure the current and accurate patient account data is communicated effectively across departments.
- Navigate discharge planning to minimize non-payment risks.
- Provide ongoing patient benefit information for the next level of care.
- Coordinate the finalization of financial arrangements.
- Assist patients facing hardships by obtaining necessary documentation, such as bankruptcy discharges, death certificates, hardship applications, Medicaid, and supporting documentation.
- Utilize Equifax reports to demonstrate the patient's inability to pay.
- Follow up diligently on all payment plans to ensure accounts are current with timely payments.
- Document benefits and received payments by notating patient accounts.
- Scan all signed documentation into patient accounts.
- Perform additional duties as assigned by management.
Benefits
- 401(k) + matching
- Health insurance
- 100% company-paid life insurance coverage up to 2x your annual salary
- Vision insurance
- Dental insurance
- 100% company-paid long term disability insurance
- Paid time off
- Paid holidays
- Cafeteria on site + discounted meals
- Employee engagement events
- Employee assistance program
- Employee recognition program
- Free parking
- Career & training development opportunities
- Dynamic and inclusive work environment
- Engaged management team dedicated to your success
- A guiding mission and set of values that serve as both our northstar and yours, anchoring our collective purpose and aspirations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
