Patient Registration Specialist - Cancer Treatment Program

Glens Falls Hospital • City of Glens Falls, NY

2d • $18 - $26 • Onsite

About The Position

The C.R. Wood Cancer Center is looking for a Patient Registration Specialist to join their team. This position offers opportunities to develop skills in healthcare scheduling, customer service, health insurance management, and Health Information Management (HIM). The specialist will be a vital member of the cancer treatment program, serving as the point person for registration, scheduling, and customer service. Responsibilities include registering patients for treatment, lab, and provider appointments, improving the patient experience through excellent customer service, and addressing patient questions and concerns. The role provides on-the-job training, opportunities for advancement, and supports vital administrative functions for cancer and hematology care.

Requirements

• High school diploma/GED equivalent required
• Excellent computer, phone and customer service skills required
• Excellent written and verbal communication skills required
• Ability to problem solve/trouble shoot issues as they arise

Nice To Haves

• Successful completion of an AAS in health administration, business, finance, or related field preferred
• 1 year of experience in a healthcare environment including working knowledge of insurances preferred
• Baseline knowledge of medical terminology preferred
• Knowledge of some anatomy/physiology preferred

Responsibilities

• Welcome patients and their families to the Cancer Center in a professional and friendly manner, while accurately and efficiently completing the registration process
• Collaborate with the Navigation Staff to identify patients who may need financial support, distribute patient assistance applications, and gas cards
• Assist with way finding; facilitate check-in for non-patient visitors to the Cancer Center including pharmaceutical representatives and vendors
• Answer/direct phone calls; initiate and/or facilitate response to emergent situations efficiently
• Monitor patient waiting areas for extended wait times and patient related problems
• Notify appropriate care team members if patient related problems or delays arise while working collaboratively with schedulers to ensure a smooth process at check in for patients
• Pre-register all Cancer Center encounters for upcoming visits to minimize wait times at check-in
• Complete registration for all Cancer Center patient appointments including provider visits, chemotherapy and radiation therapy treatments, genetic counseling services, lab appointments and education visits
• Accurately enter/verify patient demographics, insurance information and emergency contacts; scanning insurance cards into EMR; obtaining patient signatures for HIPAA, Privacy Policy Acknowledgement, permission to treat; collects and reconciles co-pays (professional and facility) for medical and radiation oncology services

Benefits

• On the job training available to ensure career growth and success
• Great opportunity for advancement for those with a background in patient registration/customer service
• Supportive work environment within a vital administrative function related to cancer and hematology care and treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED