Patient Registration Specialist
About The Position
The MainStreet Support Team Specialist is a full-time, in-office position located at our headquarters in downtown Birmingham, AL. This role is vital to cultivating an exceptional patient experience by assisting with registration prior to check-in and answering questions after check-out. The specialist will work with a team that values communication, consistency, and compassion. The ideal candidate thrives in a team environment, enjoys helping others, is organized, detail-oriented, tech-savvy, and can prioritize efficiently. Strong communication skills, a proactive approach to problem-solving, and a positive, adaptable mindset are essential. This role contributes to the mission of enhancing the healthcare experience in rural communities.
Requirements
- High school diploma or GED
- 1+ year of professional office or customer service experience
- Tech-savvy and confident using computers—comfortable jumping between programs, learning new systems, and connecting basic hardware devices such as keyboards and headphones.
- Strong communication skills, both written and verbal
- A positive, team-oriented attitude with a passion for helping others
Nice To Haves
- Knowledge of referrals, medical records, insurance verification or medical billing processes
Responsibilities
- Remotely guide patients through registration and check-in on kiosks.
- Verify insurance coverage to ensure eligibility and accurately determine urgent care co-payments.
- Answer patient phone calls with kindness, empathy, and confidence, providing resolutions or triaging to the correct department.
- Respond to patient inquiries via virtual mail professionally, in accordance with company policies and HIPAA guidelines.
- Submit medical records requested by patients, providers, and attorneys with accuracy.
- Process referrals ordered by providers for primary care patients with timeliness and attention to detail.
- Process payments or issue refunds when necessary, ensuring patient account balance remains accurate.
- Assist patients with post-visit financial account questions, including investigating insurance claims, correcting errors, and explaining balances.
- Utilize the internal ticketing portal to manage requests efficiently and stay organized.
- Perform additional duties as assigned.
Benefits
- Competitive starting salary of $18/hr
- Health, dental & vision benefits
- 401K plan
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
