Patient Registration Specialist

Form Health•Houston, TX

17h•Remote

About The Position

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. Form Health provides high-quality expert care and leverages technology to enhance the patient experience. All Form Health patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together. Patient Registration Specialist About the Role: We are seeking a Patient Registration Specialist who is passionate about delivering an exceptional patient experience and thrives in a dynamic, non-traditional telemedicine environment. In this crucial role, you will be the welcoming voice of Form Health for our new patients, acting as the primary driver of the initial enrollment journey. You will guide patients seamlessly through the earliest stages of their care, providing high-touch support to help them complete initial enrollment tasks and navigate the onboarding process. You'll work directly with patients over the phone to ensure they are set up for success, excelling at managing a high volume of calls and tasks independently to ensure a frictionless start to their weight loss journey with Form Health. This is a full-time, remote opportunity where your ability to be metrics-driven will directly contribute to our efficiency and growth.

Requirements

At least two years of inbound phone experience in a fast-paced healthcare setting, patient enrollment, or high-volume customer service role.
A proven ability to manage a high volume of tasks independently while maintaining a focus on efficient workflows and enrollment targets.
Excellent verbal and written communication skills, with the ability to effectively convey information clearly and empathetically to diverse patient populations.
The ability to remain calm and professional while working through challenging calls or technical hurdles with patients.
Proficient computer skills, with the ability to quickly adapt to evolving technologies and proficiency in various platforms (e.g., Slack, Google Workspace, EMR systems like Elation, or custom-built enrollment platforms).
An empathetic and patient approach when working with individuals from diverse backgrounds and varying levels of technical comfort.
A proactive mindset, demonstrating adaptability and creative problem-solving abilities when faced with challenges.

Responsibilities

Act as the primary point of contact for new patients via phone and email. You will provide clear guidance and elevated support as they complete all required initial enrollment steps, explaining program requirements and the value of Form Health.
Proactively support patients in completing their initial enrollment tasks within the Core platform. You will track patient progress to reduce "drop-off" during the sign-up phase, ensuring those who start via the app move forward to the eligibility review phase.
Efficiently register and onboard a high volume of new patients primarily by phone. This involves collecting essential information such as insurance details and ID cards, answering questions about the program and requirements, verifying that patients meet initial enrollment requirements, and setting up patient charts in our electronic medical record system (EMR) to ensure they are ready for the next phase of care.
Verify patient insurance information to confirm active coverage and eligibility for Form Health programs.
Perform consistent outreach to encourage new patients to complete outstanding onboarding steps.
Offer valuable feedback and communicate patient experiences to internal teams (e.g., Product, Engineering, Marketing) to help improve our operational tools.