Patient Registration (Outpatient)

TEKsystems • Indianapolis, IN

8d • $16 - $16 • Onsite

About The Position

We are seeking a friendly, customer-focused Patient Registration Representative to serve as the first point of contact for patients and visitors. In this role, you will create a welcoming experience while ensuring accurate patient registration, insurance verification, scheduling, and coordination of patient services. The ideal candidate is compassionate, detail-oriented, and able to thrive in a fast-paced healthcare environment.

Requirements

• Minimum of 2 years of customer service experience.
• Strong customer service and patient-facing communication skills.
• Excellent verbal and written communication abilities.
• Ability to work effectively in a team-oriented environment.
• Strong attention to detail and organizational skills.
• Critical thinking and problem-solving capabilities.
• Ability to prioritize tasks and adapt quickly to changing situations.
• Proven de-escalation and conflict-resolution skills.
• Commitment to providing compassionate and professional service.

Nice To Haves

• Experience in a healthcare, medical office, or patient registration setting.
• Familiarity with medical terminology.
• Experience working with EMR/EHR systems.
• Knowledge of insurance verification processes.

Responsibilities

• Greet patients, visitors, and business partners in a professional and courteous manner.
• Facilitate patient flow from arrival through check-in and destination in a timely and efficient manner.
• Locate and verify patient information within the electronic medical records (EMR) system.
• Perform insurance eligibility and benefits verification with a high level of accuracy.
• Support patient checkout processes and schedule follow-up appointments as needed.
• Answer patient questions regarding laboratory, pharmacy, and radiology services.
• Maintain excellent customer service during in-person and telephone interactions.
• Ensure patient information is documented accurately and confidentially.
• Assist patients with navigation throughout the clinic and provide general support as needed.
• Collaborate with clinical and administrative teams to ensure a seamless patient experience.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed