Patient Registration Representative
About The Position
At WakeMed Health & Hospitals, Patient Registration Representatives are the first point of contact for patients, playing a crucial role in creating a welcoming, efficient, and supportive experience. This role involves greeting patients, checking them in for appointments, and coordinating follow-up care at MyCare 365 locations. Key responsibilities include accurately registering patients by entering demographic and insurance information, collecting copays and point-of-service payments, and scheduling appointments. Representatives are expected to provide exceptional customer service in a fast-paced, high-volume environment, serving as a liaison between patients, families, providers, and the care team. The position also supports centralized welcome desks and check-in areas across MyCare 365 and physician practice locations. As part of WakeMed, the representative will embody core behaviors such as Respect for People, Teamwork, Commitment & Accountability, Communication, and WakeWay 2 Excellence, which includes reducing waste and improving workflows.
Requirements
- Availability to cover business hours, days, and holidays
- A passion for helping others and delivering top-tier service
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a busy clinical setting
- Comfort with computers and electronic health records (EHR)
- High school diploma or equivalent
Nice To Haves
- Previous experience in healthcare registration, scheduling, or customer service
- 1 year of customer service or administrative experience
- Healthcare or medical office experience
Responsibilities
- Greet patients
- Check patients in for appointments
- Help coordinate follow-up care
- Accurately register patients by entering demographic and insurance information
- Collect copays and point-of-service payments
- Schedule appointments and assist with follow-up coordination
- Provide exceptional customer service in a fast-paced, high-volume environment
- Serve as a liaison between patients, families, providers, and the care team
- Support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations
Benefits
- A culture rooted in compassion, respect, and excellence
- Opportunities for growth and development
- Competitive pay
- Comprehensive benefits
- A mission-driven team that truly cares about our community
- Investment in your growth, well-being, and future
- Free parking at all campuses
- 403(b) retirement plan with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
