Patient Registration I - Patient Access

Kettering Health • Troy, OH

1d • Onsite

About The Position

The Patient Registration I position is a part-time role within the Patient Access department, working the second shift. The role involves registering patients, ensuring excellent guest relations and customer service, and effectively communicating with patients. A key responsibility is reviewing scheduled outpatient visits to screen patients for discounts and discussing payer sources and payment arrangements. The position also requires assisting patients with financial assistance forms and applications, reviewing accounts for quality and accuracy, and updating patient account information. A strong understanding of compliance and legally required registration forms, consents, and documents is essential.

Requirements

• Excellent written and oral communication skills.
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner.
• Flexible schedule to fit staffing needs.
• High school diploma required.
• One or more years of medical office or customer service experience required.

Nice To Haves

• Previous registration or scheduling experience.

Responsibilities

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensuring that payer sources and payment arrangements and options have been discussed.
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account.
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED