Patient Registration - ED

TEKsystems•Indianapolis, IN

1d•$16 - $16•Onsite

About The Position

The Emergency Department Registration Representative serves as the first point of contact for patients entering the Emergency Department. This role is responsible for efficiently and accurately collecting patient demographic and insurance information, completing registrations, and ensuring a positive patient experience in a fast-paced, high-stress environment. The ideal candidate demonstrates strong customer service skills, attention to detail, and the ability to remain calm under pressure.

Requirements

2+ years of work experience
Empathetic and compassionate
Passion for helping others
Strong technology skills

Responsibilities

Greet and register patients promptly upon arrival to the Emergency Department
Accurately collect and verify patient demographic, insurance, and contact information
Obtain necessary documentation, signatures, and consent forms in compliance with regulatory guidelines
Enter patient information into the hospital information system with a high level of accuracy
Verify insurance eligibility and communicate financial responsibility when applicable
Collaborate closely with clinical staff to ensure timely patient flow and prioritization
Maintain patient confidentiality and comply with HIPAA regulations
Handle sensitive situations with professionalism, empathy, and discretion
Monitor and maintain registration work queues to ensure productivity standards are met
Provide general assistance and answer patient inquiries as needed