ED Registration Supervisor- ED Business

CarolinaEast•New Bern, NC

14h•Onsite

About The Position

The emergency department registration supervisor oversees patient registration activities in the ED at CarolinaEast Medical Center, ensuring efficient patient flow, accurate patient information collection, and regulatory compliance. Reporting to the Patient Access Associate Manager, Manager and/or Director this individual is expected to lead the team of ED registrars, define, and delegate responsibilities, and maintain optimal staffing levels at all times. The supervisor assumes a crucial role in maintaining standards of ED registration services and promoting overall patient satisfaction.

Requirements

Possesses visual and hearing acuity with strong oral and written communications ability.
Possesses numerical ability with adequate finger dexterity to key data onto a computer keyboard.
Possesses ability to work effectively with others and communicate openly demonstrating tact, discretion, and diplomacy.
Must be able to maintain calm while still being effective in stressful situations performing diversified functions.
Possesses aptitude to collect, organize, and evaluate data.
Possesses ability to use good judgment and is able to use knowledge to perform required job functions.
Possesses ability to walk, stand, or sit for long periods of time, stoop, reach, lift and bend.
Possesses ability to lift and move records, files, or supplies weighing up to 20 pounds.

Responsibilities

Oversees patient registration activities in the ED.
Ensures efficient patient flow.
Ensures accurate patient information collection.
Ensures regulatory compliance.
Leads the team of ED registrars.
Defines and delegates responsibilities.
Maintains optimal staffing levels.
Maintains standards of ED registration services.
Promotes overall patient satisfaction.
Delivers outstanding customer service that upholds CarolinaEast's Standards of Excellence.