Patient Registration Coordinator

BHG Careers • Gadsden, AL

3d • Hybrid

About The Position

Behavioral Health Group (BHG) is a leading provider of opioid addiction treatment services, offering medication-assisted treatment and counseling in a conventional outpatient setting. BHG is committed to the belief that addiction is a treatable brain disease and that recovery is possible with hope, respect, and caring. The company emphasizes career growth through role-based training and promotional opportunities within a people-first culture rooted in diversity and inclusion.

Requirements

• A high school diploma or equivalent.
• One (1) year experience as a general office clerk with basic math and accounting skills and previous cash handling experience.
• Must hold and maintain a valid driver’s license.
• Healthcare experience.
• Front desk, admissions, billing, and/or collections experience.

Nice To Haves

• Relocation assistance is offered.

Responsibilities

• Greet all individuals entering the treatment center.
• Maintain an organized waiting area.
• Validate patient participation in program through checking identification.
• Check and inform patient and key staff about the patient’s monetary status.
• Collect and account for patient fees – Collect/request patient fees including copays, deductibles, and coinsurance.
• Validate that each patient insurance currently eligible and currently authorized, if applicable.
• Communicates status of eligibility and authorization to the patient.
• Assists in resolving patient concerns.
• Checks eligibility weekly and monthly using WayStar or Payer website.
• Maintain security of treatment center funds and provide financial reporting.
• Assist patients in completing insurance forms for submission as needed.
• Be able to efficiently use a computer.
• Be able to perform daily accounting duties.
• Complete weekly reports and email them to the RVP, the Regional Manager, Program Director and accounting department.
• Be able to efficiently use the treatment center’s computer program for patient fee collection and financial accountability.
• Send out monthly statements if applicable.
• Filing for third party reimbursement (i.e. Medicaid) if applicable.
• Perform general clerical work and filing.
• Cover reception desk during dispensing hours. This includes answering phones, setting patient appointments, and scheduling intakes.
• Admit and discharge patients from the Central Registry to include preparing and submitting state mandated Central Registry Reports following Program Director review and approval.
• Assist Program Director with updating daily and monthly census forms.
• Make copies for all team members as needed.
• Make and maintain an adequate number of blank charts for intakes.
• Assist Program Director in correcting patient/counselor caseload listings on a weekly basis or as needed.
• Maintain inventory and order office supplies.
• Run work-related errands as needed such as prepare and take mail to post office and/or deliver bank deposits when tasks are assigned.
• Create and/or type documents, including letters and notices, as needed and requested.
• Schedule patient appointments with the physician.
• Advise Program Director of problems encountered with job duties and schedule, if applicable.
• Maintain and help with a chart monitoring system.
• Attend conferences, meetings and training programs as directed.
• Attend weekly treatment team meetings prepared to discuss individual patient issues as related to the Administrative Support position duties.
• Hold a basic understanding of alcohol/drug abuse and addiction.
• Develop professional, helpful and effective relationships with patients.
• Maintain the highest level of confidentiality and appropriate boundaries with patients.
• Be able to function as a team member, working in conjunction with all other team members in a helpful, positive manner.
• Be able to project a positive and professional image to the community, in representation of the Company.
• Promotes and demonstrates excellent customer service.
• Participate in and/or help perform, schedule, or attend monthly in-service trainings.
• Help ensure the treatment center meets all accrediting body standards, and complete assigned activities in order to achieve this.
• Perform Safety Officer responsibilities if assigned.
• Engage in outreach activities, which may include writing letters and making follow up calls to community agencies.
• Meet BHG attendance standards and be present and ready for work at the beginning of their established work schedule.
• Report any work-related injury or illness, or workplace hazards or security issues immediately to supervisor.
• Other duties as assigned by supervisory team.

Benefits

• Health insurance
• Life insurance
• Vision insurance
• Dental insurance
• Tuition reimbursement program
• 401K discretionary match
• Competitive pay
• Annual increases
• Bonuses
• Certification/license completion
• Paid vacation
• Paid holidays
• Paid time for training
• Paid time for voting
• Sick or personal time off
• Flexible work schedules
• Employee Discount Programs to applicable cell phone services, restaurants, amusement parks, movie theaters and more
• Career Pathing
• Self-care series
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED