Patient Registration Clerk - Rehab

Graham Regional Medical Center • Graham, TX

1d • Onsite

About The Position

The Registration Clerk is responsible for scheduling and pre-registering patients as orders are received from requesting providers, preparing their admission forms, verifying and authorizing insurance, and performing cashiering transactions to collect accounts, as well as other related duties. The Registration Clerk will also assist with any other tasks requested in the admitting and therapies offices. This role primarily interacts with administration, physicians, employees, patients, visitors, vendors, and volunteers.

Requirements

• High School Diploma or equivalent.
• One year customer service experience required.
• Excellent command / highly proficient in spoken and written English.
• Basic computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
• Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
• Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
• Must be able to manage several interruptions throughout the shift.
• Must have strong interpersonal and communication skills, verbal and written.
• Must have strong time management skills.
• Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• Sufficient hearing, vision and dexterity to perform duties safely.

Nice To Haves

• Medical office or healthcare experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Obtains updated demographic and financial information from each patient and enters it into the computer accurately.
• Prepares patients' paperwork for each department.
• Provides excellent customer service to patients, physician staff, and/or other department staff.
• Verifies insurance and obtains authorizations for services performed prior to services being rendered.
• Schedules and pre-registers patients as orders are received.
• Maintains department records, reports, and files as required.
• Explains financial requirements to the patient or responsible party and collects deposits and/or deductibles as required.
• Communicates effectively and efficiently with therapists and requesting providers to ensure patients are seen promptly.
• Answers and transfers phone calls appropriately.
• Provides exemplary customer service.
• Maintains confidentiality and compliance with HIPAA.
• Cooperates with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives, and infection control policies.
• Demonstrates timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
• Solves practical problems, dealing with a variety of issues, and interprets a variety of instructions furnished in written and oral form.
• Attends meetings as required.
• Performs other duties as requested or assigned.

Benefits

• GrahamRMC Orientation
• Department Orientation
• Continuing/Annual Education and Training: As needed to maintain certification/ licensure of position
• Falling Star Program
• Safety Storm Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED