Patient Registration Clerk-Upper Cardozo(DC)
About The Position
Unity Health Care provides primary health care services to underserved patients throughout Washington, DC. As a federally qualified health center, Unity is committed to providing accessible, high-quality health care to traditionally underserved communities. Our team is dedicated to creating a safe, welcoming, and respectful environment for every patient. The Patient Registration Clerk serves as an essential member of the health center team, supporting patient registration, appointment scheduling, and front-desk operations. Under the supervision of the Health Center Director, this position serves as a primary point of contact for patients and helps ensure an efficient, professional, and positive patient experience.
Requirements
- High school diploma or equivalent.
- One year of experience in an office setting, preferably in a medical office.
- Strong customer service skills.
- Knowledge of medical terminology and health insurance.
- Strong oral, written, and telephone communication skills.
- Ability to work independently and in a team-oriented environment.
- Ability to interact effectively with individuals from diverse ethnic and cultural backgrounds and with varying needs.
- Basic computer skills.
- Strong attention to detail, organization, and communication skills.
Nice To Haves
- Basic knowledge of health insurance plans, including Medicare and Medicaid, preferred.
- Bilingual in English and Spanish.
- Typing speed of 40 words per minute preferred.
Responsibilities
- Control the flow of patients in and out of the clinic.
- Perform patient registration functions, including insurance verification and updating demographic and emergency contact information.
- Serve as a receptionist and liaison between patients, teammates, and staff.
- Review patient-related forms for accuracy and completeness and assist patients when necessary.
- Schedule appointments, record appointment information, and effectively communicate appointment details to patients.
- Maintain accurate patient files and databases.
- Measure key metrics important to advanced access.
- Maintain a clean, organized, safe, and professional working environment.
- Answer and appropriately direct telephone calls.
- Assist trained staff as needed to support efficient clinic operations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
