Patient Registration Clerk- PRN

Graham Regional Medical Center•Graham, TX

4h•Onsite

About The Position

The Registration Clerk is responsible for all paper patients as well as registering all patients in the computer, preparing admitting forms, authorizing insurance, and performing cashiering transactions in the collection of accounts and other related duties. The Registration Clerk will also step in to assist with any other tasks requested in the admitting office. This role primarily interacts with administration, physicians, employees, patients, visitors, vendors, and volunteers.

Requirements

High School Diploma or equivalent.
One year customer service experience required.
Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
Basic computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
Must be able to manage several interruptions throughout the shift.
Must have strong interpersonal and communication skills, verbal and written.
Must have strong time management skills.
Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
Sufficient hearing, vision and dexterity to perform duties safely.
Stress Level Moderate
Quality
Service Excellence
Compassion
Professionalism
Fiscal Responsibility
GrahamRMC Orientation
Department Orientation
As needed to maintain certification/ licensure of position
Falling Star Program
Safety Storm Program
Category II: Tasks that involve no exposure to blood, body fluids or tissues but employment may require performing unplanned Category I tasks.

Nice To Haves

Medical office or healthcare experience preferred.
Bilingual in Spanish preferred.

Responsibilities

Obtains updated demographic and financial information from each patient and enters it into the computer accurately.
Prepares the patients paperwork for each department.
Provides excellent customer service to patients, physician staff, and/or other department staff.
Verifies insurance and obtains authorizations for services performed.
Maintains department records, reports, and files as required.
Explains financial requirements to the patient or responsible party and collects deposits and/or deductibles as required.
Works with Utilization Review.
Responsible for entering patient charges.
Provide exemplary customer service.
Maintain confidentiality and compliance with HIPAA.
Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives and infection control policies.
Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form.
Attend meetings as required.
Perform other duties as requested or assigned.
Demonstrate continuous commitment to the maintenance of a clean and safe work environment that is compliant with applicable regulatory agency requirements.
Follow established infection control procedures.
Ensure the effective and safe use of all equipment used in his/her activities, if applicable.
Adhere to the assigned schedule and report to work on-time.
Abide by the requirements set forth in the Code of Conduct and report suspected violations of the Code of Conduct.
Recognize, appreciate and incorporate an employee’s, patient’s and patient’s family’s unique differences, such as culture, spiritual beliefs, gender, race, ethnicity, lifestyle, socioeconomic status, age, and values, into an individualized plan of care or plan of action.