Patient Registration Clerk

Seneca Nation Health System•Irving, NY

About The Position

The Patient Registration Clerk is responsible for greeting and registering patients, and verifying all patient information and insurance details. The individual must be able to communicate effectively to explain various forms such as patient rights, medical releases, and insurance. This position must maintain a professional and courteous manner towards patients and visitors at all times. The role involves maintaining accurate daily schedules, navigating electronic health record (EHR) software, and obtaining necessary forms and information for Medicare, Medicaid, and private insurance companies. The clerk will enter and verify patient demographic and billing information, correct insurance details, and accept payments. Collaboration with other departments is essential to ensure high-quality patient care and maximum third-party reimbursement. The position also requires assisting patients in locating departments and staff, upholding the mission of the Seneca Nation Health System (SNHS), and promoting SNHS positively. A trauma-informed approach is expected, incorporating principles of safety, trustworthiness, collaboration, empowerment, and cultural sensitivity. Participation in mandatory meetings and trainings, adherence to policies and procedures, and maintaining a positive teamwork environment are also key aspects of the role.

Requirements

High school diploma or equivalent
Minimum of two years of experience in patient or customer relations
Excellent interpersonal communication skills
Strong time management and organizational skills
Ability to provide and recommend solutions to problems
Public speaking and etiquette is required
Computer proficient in data entry and spreadsheet applications is required

Nice To Haves

Knowledge of electronic health record is preferred
Previous medical billing experience
Strong understanding of medical insurance guidelines and procedures
Experience working in a mental health facility, hospital, medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health

Responsibilities

Greets patients in a prompt, courteous, and helpful manner.
Maintains patient confidentiality by adhering to HIPAA rules and regulations.
Communicates effectively and can discuss personal information with patients or their representative.
Maintains accurate daily schedules and navigates within the electronic health record (EHR) software.
Obtains proper forms and information required by Medicare, Medicaid, and private insurance companies guidelines and requirements, or willingness and skills to learn.
Enters all patient demographic and billing information accurately upon patient arrival.
Verifies patient information is correctly entered into the EHR system when patient checks in.
Assists patients to ensure all forms and paperwork are correctly filled out and entered into the system.
Corrects insurance information, primary care physician, and any other patient information as needed.
Accepts payments, issues receipts, and records all incoming cash.
Collaborates with all departments to ensure high quality patient care and maximum 3rd party reimbursement.
Helps patients locate the department and staff that they need.
Upholds and promotes the value and integrity of the Seneca Nation Health System (SNHS)’s mission statement.
Will promote SNHS in a positive manner.
Provides care through a trauma-informed lens by incorporating key principles of both physical and psychological environment safety, trustworthiness and transparency, collaboration of decision-making during interactions, empowerment of patients by recognizing and building upon individual strengths, as well as recognizing and respecting the diversity of cultural backgrounds and sensitivity.
Participates and completes all mandatory staff meetings, trainings, and in-services.
Follows all policies and procedures of the department, SNHS, and Seneca Nation.
Maintain a positive teamwork environment to ensure quality patient care.