Patient Registration (Admission Financial Rep)

Fairview Health Services•North Branch, MN

1d•Onsite

About The Position

Fairview has an immediate opening for an Admission Financial Representative at the M Health Fairview North Branch Clinic. This position is approved as a 0.65 FTE, working 52 hours every two weeks. The schedule will be Monday: 7:30 AM – 4:00 PM, Tuesday: 7:30 AM – 4:00 PM, Wednesday: 4:00 PM – 8:00 PM, Thursday: 4:00 PM – 8:00 PM, and Friday: 4:00 PM – 8:00 PM (every other week). Candidates must be able to work this combination of weekday daytime and evening hours, including alternating Friday evening shifts. This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Admission Financial Representative (AFR) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations and understand their financial responsibilities.

Requirements

1 year of customer service experience
1 year of applicable computer knowledge and skills

Nice To Haves

High school diploma, GED, or post-secondary education
Previous experience in a clinical setting with registration experience

Responsibilities

Provide scheduling and registration support for patients.
Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.
Manage daily worklists and resolve assigned tasks in a timely and efficient manner.
Adhere to all compliance and regulatory requirements.
Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on an assessment of learning needs of patient/care giver.
Fulfills all organizational requirements.
Completes all required learning relevant to the role.
Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
Fosters a culture of improvement, efficiency and innovative thinking.
Performs other duties as assigned.