Patient Registrar

WhidbeyHealth•Oak Harbor, WA

1d•Onsite

About The Position

The Patient Registrar supports the mission of providing quality healthcare to the patients of WhidbeyHealth and Clinics by being a professional and personable first point of contact for all patients and visitors, providing assistance with reception, scheduling, and patient registration. This position is a vital member of the patient care team, facilitating an optimal flow of patients. The Patient Registrar is responsible for the efficient and orderly registration and scheduling of patients, and ensures that accurate patient demographic and insurance information is obtained at the time of registration. The Patient Registrar is expected to demonstrate professional behavior, display appropriate conduct, and show consideration, respect, and patience towards all patients, families, staff, and professional affiliates.

Requirements

High school diploma or equivalent required.
One (1) year of previous medical office experience preferred.
Prior experience using an electronic health record.
Ability to apply knowledge of medical terminology as applicable to the position.
Ability to be highly organized and multi-task at various workstations and settings.
Possess effective professional interpersonal skills as well as excellent service skills in all interactions.
Ability to communicate effectively on the phone, in person, and in writing.
Able to plan, prioritize, and organize work assigned within communicated deadlines.
Able to communicate effectively with all levels of employees in the organization, take direction, and can build and maintain inter- and intradepartmental relationships.
Demonstrate an attention to detail when completing all work assigned.

Nice To Haves

Advanced education preferred.
Certified Healthcare Access Associate (CHM) or Certified Revenue Cycle Specialist (CRCS) certification preferred.

Responsibilities

Conducts patient interviews for registration, including completing thorough and accurate registration of patients and insurance verification for all Laboratory and Diagnostic Imaging visits, Emergency Room visits, and EMS calls.
Completes pre-registration and insurance verification over the phone with patients for scheduled appointments and surgeries.
Maintains patient schedule for Whidbey Family Birthplace.
Schedules or reschedules appointments within established guidelines for specific appointments.
Conducts patient rounds in patient care areas as necessary to complete the registration process.
Assists other departments with the patient registration process and answers questions as needed.
Prints labels and identifying wrist bands for patients, and may deliver them to patient care areas as needed.
Acts as a liaison with other departments and facilities to ensure all demographic and insurance information is accurate to complete the registration process.
Obtains all necessary releases (i.e., consent to treat, conditions of admission, confidential release when indicated, insurance messages), and obtains witness signatures as needed.
Provides self-pay patients with an application for charity care and refers them to the Financial Advocate. Also refers MVA accounts to the Financial Advocate.
Refers to the Insurance Verifier when unable to obtain insurance verification via online portals.
Collects and returns patient valuables per department procedure.
May collect co-pays and deductibles from patients or refer to PFS Representative.
Operates the main hospital switchboard effectively and efficiently, answering all incoming calls promptly, professionally, and courteously and transferring to the appropriate destination.
Utilizes the overhead paging system appropriately and as necessary to support department functions.
Welcomes all patients and visitors to the organization, providing directional and informational assistance.
Sets up appointments for patients or community members to meet with the SHIBA representative.
Prepares remit folders for current usage and prepares outdated folders for storage.
Balances cash on hand at the beginning and end of the shift to account for monies received.
Receives and receipts payments and cafeteria monies.
Balances ledger and receipts daily, and completes deposit.
Receives patient valuables and puts them in the safe, and releases valuables following the valuable procedure.
Provides assistance to Patient Access staff as needed to ensure coverage and support department functions.
Facilitates optimal patient flow and assists with patient reception.
Orders and maintains office supplies and forms.
Receives and distributes incoming office mail.
May be required to provide additional back-up to the Patient Registrar assigned to cover the Switchboard during day time hours on an as-needed basis to support department functions.
In lieu of a Patient Registrar designated to cover the Switchboard, responsible for answering all incoming calls to the facility in the evening, night time, and weekend hours.
Provides a comprehensive hand-off of all pertinent information to the oncoming shift.
Facilitates optimal patient flow and provides department or clinic reception.
Maintains patient schedule for department or clinic.
Schedules or re-schedules appointments within established department or clinic guidelines for specific patient appointments.
Answers all incoming calls promptly, professionally, and courteously.
Refers calls and accepts messages, including any additional documentation for personnel to follow up with the patient.
Communicates all information accurately and appropriately.
Performs follow-up reminder calls for appointments scheduled for the next day.
Processes and routes mail appropriately.
Ensures adequate stock of supplies for designated work areas and orders stock and non-stock items using appropriate systems or forms.
Obtains all demographic and insurance information from patients and registers in the Electronic Medical Record system.
Verifies insurance eligibility and ensures insurance authorization is obtained.
Obtains income verification for self-pay patients eligible for sliding-fee scale.
Collects co-payments at the time of registration.
Upon patient check-out from physician practices, checks superbill for completion and accuracy, ensuring a super bill is on file for each visit.
Determines visit charges from superbill and performs charge entry via the Electronic Medical Record system.
Coordinates with Patient Access and other hospital departments to facilitate efficient operations and a seamless care experience for the patient.
May be required to provide back-up support to the PFS Representative to support department functions.
Ensures all required release forms are signed upon registration.
May be required to provide back-up support to the HIM Technician to support department functions.
May be required to copy records or other department-specific protected health information documents within established release of information policies and procedures.