Patient Reg Associate/Switchboard (PRN) (1539)

Highland District Hospital•Hillsboro, OH

1d•Onsite

About The Position

The Registration/Switchboard Associate is responsible for interviewing and gathering complete and accurate data to complete the admission/registration process accurately and efficiently in a courteous and professional manner. Obtains appropriate signatures, notifies patients/guest of hospital regulations, policies and services. Maintain patients right to privacy and confidentiality. The Registration/Switchboard Associate is responsible for operating a multi-line, multi-extension switchboard, performs pages on the intercom and radio systems, and monitors all in-house alarms.

Requirements

Excellent interpersonal skills
Analytical skills
Verbal communication skills
Ability to follow oral and written instructions
Ability to work independently
Corrected vision
Corrected hearing
Legible writing
Ability to stand, bend, stoop, push, pull, speak, lift, and reach on a frequent or repetitive basis
Ability to sit and/or stand for long periods of time
Ability to tolerate stressful work situations
Understanding of potential exposure to various pathogens
Ability to handle unpleasant patients, family members, and emergency situations

Nice To Haves

18 years or older
High school diploma (or equivalent) OR currently enrolled in High School

Responsibilities

Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers, insurance and employment information.
Responsible for obtaining and witnessing signatures on conditions of admission and initiating the advance directive process.
Maintains privacy and confidentiality of all patients by actions and words.
Operates multi-line, multi-extension switchboard, processing all incoming and outgoing communications in a timely and efficient manner.
Operates hospital paging and radio systems.
Takes messages, answers questions, and written documentation when appropriate.
Monitor hospital alarms, and when necessary be able to react in an appropriate manner when activated according to hospital policy.
Maintains message and key log.
Cross-trains within the department to effectively handle the functions of pre-admissions, outpatients, outpatient care physicians, emergency registration, and switchboard functions.
Demonstrates good communication and organizational skills with patients, coworkers, physicians, ancillary personnel, and the community.
Meets and greets every quest with an immediate smile, eye contact, proper body language, and an appropriate greeting.
Performs other job related duties as assigned.
Responsible for abiding by and adhering to all HDH Corporate Compliance Program initiative and standards.
Responsible for compliance with HDH safety standards, policies and procedures.