Patient Referral Specialist

KSI • Independence, IA

13d • $17 - $20 • Onsite

About The Position

A therapist-owned outpatient therapy clinic in Independence, Iowa, is hiring a full-time Patient Referral Specialist. The specialist is the first point of contact for new patients and manages referrals, insurance verification, prior authorizations, and scheduling with physical, occupational, and speech therapists. The role is in-office, with a flexible Monday–Friday schedule from 8:00 AM to 5:00 PM. Pay is $17–$20 per hour, based on experience.

The role also provides front-office and administrative support, including communicating with patients, therapists, and vendors; checking patients in and out; collecting copays; maintaining therapist schedules and complete patient files; ordering supplies; and handling mail and other office tasks. The clinic emphasizes a welcoming, HIPAA-compliant environment and a local team supported by its home office.

Requirements

• High school diploma or equivalent.
• 1–2 years of office or administrative experience.
• Comfort with email, Word, and Excel, and ability to learn new software.
• Detail-oriented, organized, and friendly on the phone and in person.
• Ability to handle high volume and interruptions and prioritize without close supervision.

Nice To Haves

• Experience in a medical, dental, or therapy office.
• Experience with insurance verification or prior authorizations.

Responsibilities

• Process new patient referrals and promptly schedule patients with the appropriate therapist.
• Verify insurance coverage and obtain prior authorizations when required.
• Provide new patients with the correct paperwork and explain what they need before their first visit.
• Audit and track patient files to ensure records are complete before closing.
• Answer phones and respond promptly to patients, therapists, and vendors.
• Check patients in and out and collect copays.
• Manage therapist schedules.
• Help keep the clinic HIPAA-compliant and welcoming.
• Order supplies and maintain office equipment.
• Handle mail and mailings, including birthday and recruitment cards.
• Provide copying, typing, and other administrative support as needed.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• PTO and personal days.
• Continuing education.
• Weekday daytime hours with flexibility and no nights or weekends.
• Therapist-owned and therapist-managed workplace with leaders who understand patient care.
• Local clinic team supported by a home office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED