Patient Referral Specialist

Keystone Health•Chambersburg, PA

2d•Onsite

About The Position

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs. The Patient Referral Specialist will perform medical records duties, including the management of referrals and forms. Responsibilities include scheduling appointments, compiling, verifying, and scanning patient health information into the electronic health record according to established guidelines. The incumbent will perform duties under the supervision of the Office Manager. Keystone Health is a well-established, community-based, non-profit organization that delivers high-quality health care to individuals and families with and without insurance. Keystone Health recognizes that a positive work culture in healthcare is essential for a successful organization. A positive work culture at Keystone Health includes employee appreciation, recognized autonomy, communication, building connections, encouraging collaboration, following ethical practices, and supporting employee wellbeing. As an employee at Keystone Health, our hope is that you will feel empowered and fulfilled, working towards our shared mission of providing care that comes from the heart.

Requirements

Minimum High School Diploma or Equivalent required.
Valid CPR certification.

Nice To Haves

Medical Assistant/Certified Medical Assistant preferred

Responsibilities

Functions independently — demonstrates strong judgment and the ability to work with minimal supervision.
Produces thorough documentation — ensures all referral activities are fully completed and accurately recorded.
Carries out practitioner orders — schedules appointments, obtains insurance preauthorizations, and completes all referral‑related tasks.
Provides telephone support — assists patients with questions and needs related to referrals.
Educates patients on KH programs — understands available services and guides patients on how to access additional assistance.
Participates in staff meetings and training — attends front office meetings and completes all required learning modules.
Communicates essential information — ensures timely and accurate information sharing with team members.
Supports Quality Assurance initiatives — participates in QA activities to improve processes and patient experience.
Understands insurance authorization requirements — maintains knowledge of payer rules for prior authorizations.
Engages in continuing education — attends training related to referrals, insurance processes, and workflow updates.
Understands testing criteria — is familiar with requirements from other offices for various patient tests.
Uses electronic health records effectively — demonstrates working knowledge of EHR systems.
Assists with insurance worksheets — supports completion and accuracy of insurance documentation.
Enters and verifies insurance information — identifies and corrects errors in insurance screens within KH systems.
Demonstrates excellent interpersonal skills — maintains positive, professional interactions with patients, staff, and external partners.