Patient Referral Coordinator - Cancer Center (Full-Time, Temporary, Days)

Enloe Health • Chico, CA

2d

About The Position

The Patient Referral Coordinator verifies and updates patient demographic data and verifies insurance eligibility. The role collects and processes departmental referrals, new patient packets, and external reports, and enters data into the Electronic Medical Record (EMR) daily. The coordinator communicates with Financial Coordinators to ensure insurance authorizations are valid for procedures, tests, or treatments required before a patient’s initial provider visit, including scans, medications, x-rays, biopsies, and other treatments or procedures.

The coordinator creates a friendly, cooperative impression in interactions with internal and external customers and independently prioritizes and manages multiple functions in a fast-paced environment. The role maintains an orderly work environment that supports smooth clinic or department operations and attends assigned meetings.

Requirements

• At least two years of experience in a medical front-office or back-office setting and two years of clerical and data-entry experience, or six months of experience as a Clinic Registration Representative at Enloe Health.
• Technical competence, communication skills, organization and planning skills, creative problem-solving ability, and sensitivity to patients and families in crisis.
• Knowledge of specialty-specific diagnoses.
• Ability to communicate knowledgeably and articulately with physicians and nurses regarding patient status and required care.
• Ability to work professionally, positively, efficiently, and tactfully with department staff and other hospital personnel.
• Ability to deal professionally and tactfully with the public regarding questions or concerns about patient conditions, status, and care.
• Ability to interface with hospital departments to use resources to maximize patient care efficiently.
• Ability to adjust priorities as patient status and workload change.
• Computer data-entry skills.
• Ability to fulfill the essential functions of the position.

Nice To Haves

• Prior office experience in the specialty being hired for, such as women’s health or oncology.
• Prior medical billing experience.
• Medical terminology knowledge.
• Database knowledge.
• Data research and report composition skills.
• Internet-use skills.
• Electronic Medical Record experience.

Responsibilities

• Verify and update patient demographic data.
• Verify insurance eligibility.
• Collect and process departmental referrals, new patient packets, and external reports.
• Enter information into the Electronic Medical Record (EMR) daily.
• Communicate with Financial Coordinators to ensure insurance authorizations are valid for required procedures, tests, or treatments before the patient’s initial provider visit.
• Provide friendly and cooperative service to internal and external customers.
• Independently prioritize and manage multiple functions in a fast-paced environment.
• Maintain an orderly work environment that supports smooth clinic or department operations.
• Attend assigned meetings.

Benefits

• $0-premium medical plan, including vision insurance.
• Prescription and dental group insurance.
• Retirement plan with employer match.
• Paid time off plan that begins accruing immediately and can be used as it is earned.
• Extended Sick Leave.
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care.
• Employee Assistance Program.
• Educational Assistance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed