About The Position

The Clinic Registration Rep II is a point of contact for patients inside and outside the clinic. Under close supervision, the role accurately collects and analyzes demographic, insurance, financial, and clinical information needed to register patients and book appointments. The position performs routine patient access activities to support efficient operations, timely reimbursement, patient satisfaction, and teamwork, including work supporting referrals and/or authorizations. The employee is expected to further Enloe Health’s mission, demonstrate its core values, and comply with regulatory requirements and the Medical Center’s Code of Conduct.

Requirements

  • Two years of experience as an Enloe Clinic Registration Rep II in the department of application, or three years of experience in a medical office environment that includes referrals and authorizations.
  • Ability to follow instructions and learn patient access work routines.
  • Ability to work quickly and accurately in a fast-paced environment.
  • Good customer service and time management skills.
  • Ability to use Microsoft Word, Excel, Outlook, and general office equipment.
  • Ability to fulfill the essential functions of the position.

Nice To Haves

  • Surgical office experience.
  • Insurance verification experience.
  • Knowledge of obtaining insurance authorizations.
  • Knowledge of current CPT procedure codes and ICD diagnosis coding.

Responsibilities

  • Collect and analyze required demographic, insurance, financial, and clinical data to register patients and book appointments.
  • Perform routine patient access activities to support efficient operations, expeditious reimbursement, and patient satisfaction.
  • Support referrals and/or authorizations.
  • Promote teamwork and perform duties in accordance with Enloe Health’s mission, core values, regulatory requirements, and Code of Conduct.

Benefits

  • $0 premium medical plan, including vision insurance.
  • Prescription and dental group insurance.
  • Retirement plan with employer match.
  • Paid time off plan that starts accruing immediately and can be used as earned.
  • Extended Sick Leave.
  • Flexible Spending Accounts for unreimbursed medical expenses and dependent care.
  • Employee Assistance Program.
  • Educational Assistance.
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