Patient Referral Coordinator

Lightways Hospice and Serious Illness Care•Joliet, IL

1d•$17 - $27•Onsite

About The Position

The Patient Referral Coordinator is responsible for supporting the Intake/Admissions staff for both palliative and hospice, by entering new patient referrals, demographic details, and medical records, into our electronic medical record (EMR) system. This role ensures all incoming patient data is recorded timely and accurately to help patients start services. The employee in this position is expected to perform in accordance with the policies and procedures of Lightways Hospice and Serious Illness Care, along with Medicare Hospice Conditions of Participation, IDPH.

Requirements

Accurate typing skills (min 45 wpm)
Comfort navigating remote access tools like VPNs and Microsoft Office (Teams, Word, Excel)
High school diploma or equivalent required

Nice To Haves

Associates degree preferred
Palliative or Hospice experience preferred
Medical office experience preferred

Responsibilities

Enter patient demographic, insurance, and medical information into the EMR database, with attention to detail.
Receive and organize incoming faxes, digital files, and referral orders from the referral sources.
Collaborate with the Lightways referral specialists as referrals come in and are entered, so appointments can be made promptly.
Assist the Intake/Admissions team as requested with various clerical duties when needed.